At OrcaWears, we are committed to delivering quality products and a satisfying shopping experience. If you wish to exchange your purchase, please review our policy below.
Exchange Eligibility
Customers may request an exchange within 10 days of receiving their order, provided that:
- The item is unused, unworn, and unwashed
- The product is in its original condition with all tags and packaging intact
- A valid proof of purchase is provided
Exchange Terms
- Exchanges are applicable only for size or color changes of the same product
- Each order is eligible for one exchange only
- All exchanges are subject to product availability
- Items purchased during sale or clearance may not be eligible for exchange unless defective
Delivery Charges
- Customers are responsible for the delivery charges when returning the product
- OrcaWears will bear the delivery cost of sending the exchanged item back
- In case of a wrong or defective item, OrcaWears will cover all shipping charges
Inspection & Approval
All returned items will undergo a quality inspection before the exchange is approved. OrcaWears reserves the right to decline exchanges that do not meet policy requirements.
Non-Exchangeable Items
The following items cannot be exchanged:
- Innerwear, socks, accessories, and customized products
- Items damaged due to misuse, washing, or improper handling
Processing Time
Once the returned item is received, the exchange will be processed within 3–5 working days.
Important Notes
- Slight color differences may occur due to lighting, photography, and screen resolution and are not considered defects
- This exchange policy does not cover refunds unless stated in the Return Policy
- OrcaWears reserves the right to update or modify this policy at any time without prior notice
How to Request an Exchange
For exchange requests, please contact us at:
📧 info@orcawears.com
Kindly mention your order number and reason for exchange.
