At OrcaWears, we value our customers and strive to ensure satisfaction with every purchase. Please review our Refund & Return Policy carefully before placing your order.
Returns Eligibility
You may request a return within 5 days of receiving your order, provided that:
- The item is unused, unworn, and unwashed
- The product is in its original condition with all tags and packaging intact
- Proof of purchase is provided
Return Conditions
- Returns are accepted only in case of wrong item delivered, defective product, or damaged item received
- Items purchased during sale or clearance are not eligible for return unless defective
- Innerwear, socks, accessories, and customized items are non-returnable
Refund Policy
- Refunds are applicable only for approved returns
- Once your return is inspected and approved, the refund will be processed within 5–7 working days
- Refunds will be made via the original payment method or store credit, as applicable
Delivery Charges
- In case of approved returns due to our error (wrong, defective, or damaged product), OrcaWears will bear all shipping charges
- If the return is requested for any other valid reason, delivery charges will not be refunded
Inspection & Approval
All returned items will go through a quality check before any refund is approved. OrcaWears reserves the right to reject a return if the item does not meet policy requirements.
Important Notes
- Slight color variations due to lighting or screen resolution are not considered defects
- Refunds are not applicable for size or color change requests (these are covered under our Exchange Policy)
- OrcaWears reserves the right to update or modify this policy at any time without prior notice
How to Request a Return or Refund
To initiate a return or refund request, please contact us at:
📧 info@orcawears.com
Please include your order number and reason for return.
